Netsuite Services
NetSuite Exchange Rate Errors Fixed
Inaccurate exchange rates were costing our client time and money. See how Atticus Solutions delivered a solution that streamlined their NetSuite reporting and improved financial accuracy. Read the full case study.
About The Client
The Client, a privately owned Australian firm established in 2005, has rapidly evolved from modest beginnings into one of the fastest-growing importers in the country. Renowned for its innovation and dynamism, the company has built a highly professional infrastructure encompassing sales, marketing, warehousing, and distribution of winter, summer, and Christmas seasonal products. As a result, the company is now well-positioned to serve both large operators and small independent retailers throughout Australia.
Client Since: 2023
Industry: Importation & Distribution
Country: Australia
Years: 19 Years
The Challenge
As The Client expanded, they wanted to improve its relationships with international customers by optimizing its transaction reporting process. In particular, the focus was on enhancing the presentation of US dollar-denominated transactions to resolve inaccuracies caused by exchange rate fluctuations. Their system initially converted USD transactions to AUD at the latest exchange rate when the invoice was printed.
The Solution
Our solution was to display the invoice amount in the original USD rate instead of AUD. We did this by implementing a condition that validates the currency for each transaction, ensuring that if the currency is in USD, the exact USD value from the source transaction is pulled into the invoice printout, resolving the previous inaccuracies in the exchange rate.
Drawing from our experience with similar projects, we offered suggestions to enhance the overall presentation of their invoice printouts, focusing on logo placement and spacing. We also recommended adding a QR code for customer payments, allowing customers to conveniently scan and process payments directly from the invoice. Additionally, we proposed sending a formal notification to their US customers, informing them about the new QR payment option and updated bank details.
The Results
By staying focused on resolving the issue and leveraging Atticus Solutions’ goal-oriented teams, The Client successfully addressed its challenges in transaction reporting with foreign customers. At the end of this project, sales and invoice management were streamlined without adding pressure to their processes or budgets. Additionally, the enhancements we suggested also improved the customer experience for their US clients.
Conclusion
Together with The Client, Atticus provided cost-effective NetSuite system administration, streamlining invoice and sales management while ensuring accurate reporting and reducing operational costs. This collaboration allowed The Client to focus on business growth while optimizing processes and improving the overall payment experience for their international clients.
What our Clients are Saying About Us
We have had the honor of working with some of the best companies. Our client list is growing and we value their words more than gold. Don’t take our word for it, read what they are saying about us.
"We were referred to Atticus by another partner and so far majority of our consultants have the right experience and knowledge of NetSuite. Another bonus is that costs are relatively lower than that of the US, which allows us to have healthy margins as a consulting firm."
Michelle K.
"Their direct access to the NetSuite ERP talent market in the Philippines is impressive."
Ryan Purol
"Atticus has done a great job at implementing events and surveys to gauge the team's engagement and needs."
Sergio P.
"I'm impressed by their ability to find top talent and assist with the local administration of the dedicated team."
Staria Oyj
"The person assigned to handle our company's enhancements is very responsive and helpful. He often provides recommendations on best practices and solutions to our concerns. Discussions are also conducted in a timely manner, and the quality of work is excellent."
Diana R.,
We value our Atticus team members and they are core to our client service experience. Easy to work with.
North American client
Our most senior developer has been with the team for almost 4 years which is rare in the NetSuite environment. I believe Atticus has helped us find these gems and has worked with us to make sure our team is happy and taken cared of.
Sarah G.
"Atticus has found exceptional people for us FAST. The new team members we've onboarded has allowed us to grow our practice and capitalize on the many opportunities that NetSuite has opened up."
Glenn M.
" We love the team that we hired from Atticus. In terms of customer service, they make sure to attend to the needs of the customer and are quite patient with difficult customers. "
Bryan H.
"I love the (Atticus) team; they are so kind and willing to help, no matter the task."
Connor E.,
" I was most impressed by Atticus Advisory Solutions' dedication to providing personalized and responsive support. "
Anonymous
"Received great support from Atticus and got constant updates about progress on our issue."
Jonathan M.,
"We are extremely happy to work with their team at every level"
Robert Keuroglian
"A longtime client described our service as "exemplary" and that of 1 of 2 companies he's ever worked with who have amazing support! They specifically complimented our willingness to offer customized advice and fast response times. Congrats to the entire Atticus team for what you've built and the value you deliver to clients day in and day out!"
Jessica P.,
" We love the team that we hired from Atticus. In terms of customer service, they make sure to attend to the needs of the customer and are quite patient with difficult customers. "
Bryan H.
We value our Atticus team members and they are core to our client service experience. Easy to work with.
North American client
"A longtime client described our service as "exemplary" and that of 1 of 2 companies he's ever worked with who have amazing support! They specifically complimented our willingness to offer customized advice and fast response times. Congrats to the entire Atticus team for what you've built and the value you deliver to clients day in and day out!"
Jessica P.,
"Atticus has done a great job at implementing events and surveys to gauge the team's engagement and needs."
Sergio P.
"We were referred to Atticus by another partner and so far majority of our consultants have the right experience and knowledge of NetSuite. Another bonus is that costs are relatively lower than that of the US, which allows us to have healthy margins as a consulting firm."
Michelle K.
"The person assigned to handle our company's enhancements is very responsive and helpful. He often provides recommendations on best practices and solutions to our concerns. Discussions are also conducted in a timely manner, and the quality of work is excellent."
Diana R.,
" I was most impressed by Atticus Advisory Solutions' dedication to providing personalized and responsive support. "
Anonymous
"I love the (Atticus) team; they are so kind and willing to help, no matter the task."
Connor E.,
"We are extremely happy to work with their team at every level"
Robert Keuroglian
"Their direct access to the NetSuite ERP talent market in the Philippines is impressive."
Ryan Purol
"Atticus has found exceptional people for us FAST. The new team members we've onboarded has allowed us to grow our practice and capitalize on the many opportunities that NetSuite has opened up."
Glenn M.
"I'm impressed by their ability to find top talent and assist with the local administration of the dedicated team."
Staria Oyj
Our most senior developer has been with the team for almost 4 years which is rare in the NetSuite environment. I believe Atticus has helped us find these gems and has worked with us to make sure our team is happy and taken cared of.
Sarah G.
"Received great support from Atticus and got constant updates about progress on our issue."
Jonathan M.,
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