Provide technical instruction to resolve system malfunctions while remaining professional and reducing truck rolls.
c. After the third call with no answer, you may Resolve/Close the case.
c. If you call a customer based on a request and cannot reach the customer, make a case for a follow-up
call at a later time.
c. If there are situations where the problem is not able to be resolved over the phone (or the customer is
either unable or unwilling to troubleshoot) then you may offer an appointment.
d. For a service appointment, the customer will need to pay a service fee, have a protection plan
(warranty), or be willing to add a protection plan for services (unless the fee is waived by management)
Here in Atticus, we process great candidates and provide better careers to maximize their talents. Our professionalism, values, and diverse background set us apart from other companies which we can only attribute to our greatest asset, our people.
Apply now and be part of our amazing team!
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