Product Specialist – Dayshift, Midshift and Nightshift

Posted January 4, 2022

Product Specialist – Dayshift, Midshift and Nightshift

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Remote Work

icon-info Duties/Responsibilities
  • Handling at least minimum 50 cases per day via email or Live Chat.
  • Teaching customers how to use the platform.
  • Communicating with the team via Slack and occasional Zoom video meetings.
  • Attending weekly or monthly team meetings.
  • Working remotely from anywhere in the world!
  • Collaborate with Customer Success, Engineering, Marketing and Product teams
icon-receipt Qualifications
  • Ability to commit to 32-40 hours a week.
  • A collaborative mindset
  • A strong internet connection to ensure availability
  • Eagerness to learn and stay up to date with technology
  • Ability to work during high traffic times – weekdays. We’ll consider candidates with all schedules.
  • Great work ethic and efficiency — working fast without sacrificing quality.
  • Good writing and verbal skills (English).
  • Experience with similar platforms or supporting a SaaS product.
  • 1-2 years of product support experience (HTML, WordPress, CSS)
  • Ability to communicate in a friendly and clear way via email and chat. We like real people, not robots!

WHAT WE OFFER

  • check-circle-icon Work from home set up (Temporary/Permanent)
  • check-circle-icon HMO plus free dependent
  • check-circle-icon Competitive Salary Packages
  • check-circle-icon Work with diverse team that inspires each other to grow every day

Here in Atticus, we process great candidates and provide better careers to maximize their talents. Our professionalism, values, and diverse background set us apart from other companies which we can only attribute to our greatest asset, our people.

Apply now and be part of our amazing team!

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