When it comes to managing your business's IT infrastructure, the role of a system administrator is often underestimated, yet it can be the difference between smooth operations and costly disruptions. 

A good system administrator can mean the difference between smooth operations and costly disruptions. But how do you ensure you’re making the right choice when outsourcing this critical function?

The stakes are high—selecting the wrong administrator could lead to security issues, downtime, and financial loss. Here’s how to approach the selection process effectively.
‍

Why the Right System Administrator Matters

As a business owner, you rely on your IT infrastructure to keep operations running smoothly. System administrators manage security, monitor systems, troubleshoot issues, and ensure your systems are always running efficiently. Without a skilled administrator, your business may experience downtime, security breaches, or other significant disruptions.

Outsourcing system administrators can be a cost-effective solution, especially for businesses that need IT management but lack the resources for full-time staff. However, finding the right outsourcing partner who can provide skilled administrators to meet your specific needs is essential.
‍

Identifying Key Responsibilities and Skills

Before outsourcing, it's essential to clearly define the responsibilities and skills needed for the role. This clarity will guide your selection process and help you choose the right service.
‍

Essential Skills for System Administrators

A system administrator must be proficient in maintaining the stability and functionality of IT systems. Key skills include:

• Technical Expertise: Deep knowledge of IT systems, including hardware, software, and networks, is essential. Experience with different operating systems, like Windows and Linux, and virtualization technologies, such as VMware and Hyper-V, is also important.
• Problem-Solving Abilities: They must be capable of diagnosing and troubleshooting system faults, identifying root causes, and implementing solutions to prevent future issues.
• Communication Skills: Clearly explaining technical issues to non-technical team members and providing straightforward instructions is critical.
• Time Management: Effective prioritization of tasks based on importance and urgency is crucial for maintaining system performance.
  ‍

Defining Your Business Requirements

Clearly outlining your business requirements helps ensure the outsourced system administrator meets your needs. Consider the following:

• Integration: The administrator should seamlessly integrate various technologies to work together effectively.
• Onboarding and Training: They should handle onboarding and training for new employees, including setting up user accounts and permissions.
• Technical and User Support: They should provide support for both your team and end-users, addressing technical issues and offering guidance.
• Monitoring Performance: They should be capable of monitoring IT systems’ performance, identifying issues, and implementing solutions to prevent downtime.
• Automation and Security: Proficiency in automating routine tasks and implementing security measures to protect your IT systems is essential.
  ‍

Cost Considerations

When outsourcing system administrators, understanding cost structures and budgeting is critical.
‍

Budgeting Tips for System Administrators

Analyze your current IT expenses and identify where outsourcing can save money. Outsourcing to regions with lower labor costs might reduce expenses but ensure that service quality remains high.

Depending on your specific needs, choose a provider with flexible pricing models, such as fixed price, time and materials, dedicated team, or managed services.
‍

Evaluating Outsourced System Administrators

Selecting the right outsourced system administrator involves careful evaluation of candidates.
‍

What to Look For in a Candidate

Look for candidates with experience working with IT infrastructures similar to yours. They should demonstrate strong problem-solving skills, effective communication, and the ability to collaborate with your team.
‍

Evaluating Previous Work and References

Check their past work and references to ensure they pay close attention to detail and have a history of delivering high-quality service. Experience managing similar workloads is also a key factor.
‍

Balancing Cost and Quality

Balancing cost and quality is vital when outsourcing system administrators. Here’s how to find the right mix:
‍

Finding the Right Mix

Start by identifying your specific needs and determining what level of service is necessary. Look for providers with proven success and relevant experience. Consider certifications and accreditations as indicators of expertise.

Also, assess the provider’s support and communication levels. Providers offering 24/7 support can be invaluable during emergencies.
‍

Avoiding Common Pitfalls

Avoid choosing a provider based solely on cost. While saving money is important, the cheapest option may not meet your needs. Establish clear expectations and requirements upfront to ensure both parties are aligned on goals and outcomes.
‍

Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

download salary guide

‍

Managing the Relationship

Once you’ve chosen a system administrator, establishing a solid working relationship is key to success.
‍

Defining Clear Objectives

Set specific goals for your outsourced system administrator aligned with your IT needs. Clear objectives help ensure that expectations are met and your IT infrastructure is well-managed.
‍

Maintaining Effective Communication

Regular check-ins and feedback sessions help maintain effective communication. Establish clear communication channels and ensure that urgent issues can be addressed promptly.
‍

Monitoring Performance and Results

Ongoing performance monitoring is crucial to ensure that your outsourced system administrator delivers results.
‍

Tracking Key Performance Indicators (KPIs)

Track KPIs such as system uptime, response time, and ticket resolution time to measure the effectiveness of your system administrator. These metrics provide insights into how well your IT infrastructure is being managed.
‍

Adjusting as Needed

Be prepared to make adjustments if performance isn’t meeting expectations. This could involve changing KPIs, adjusting workload, or hiring additional staff.
‍

Making the Right Choice for Your Business

Outsourcing system administrators can improve IT efficiency and reduce costs, but choosing the right provider is essential. Carefully evaluate potential partners based on their experience, range of services, and customer feedback. Remember that the right choice will help you maintain a secure and efficient IT infrastructure, allowing you to focus on your core business operations.

Contact Atticus Solutions today to explore your options for outsourcing system administrators. Our experienced team is ready to help you find the perfect fit for your business needs.

‍